Beyond the Brief: Better Client/Agency Partnerships

Beyond the Brief: Better Client/Agency Partnerships

The Hidden Risk in Your Top Client Relationships

Most agency leaders think risk shows up suddenly.

Mitchell Caplan's avatar
Mitchell Caplan
Jan 13, 2026
∙ Paid

A lost pitch. A surprise RFP. A call that “comes out of nowhere.”

It rarely does.

Client relationships usually erode quietly—long before revenue is at risk.

Here’s what I see repeatedly when I review ag…

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